Don't let rude people get you down.
I'm afraid to admit but I think I am starting to hate work. Not just because its WORK, the working enviroment is great, the people are nice and the job itself is essentially easy - its just the customers that totally peeve me.
For those of you who don't know I work in a call centre where we act as an answering service for our clients. When the clients phones are busy or after hours their phone will get diverted to our call center and we will take a message for them and get the client to call them back. But thats the thing - the client doesn't always call back, which means the customer tends to call back and abuse us (the call center agents) about how they have been waiting ages for a return call. In which all I can say is: 'Sorry, do you want me to send another message through?".
Okay, I've done telemarketing before, where you try and sell things over the phone and that wasn't a pretty job. I can understand people hanging up on me, and being rude because they are shift workers and I had just woken them up. I totally hated that job. I would come home after a shift totally demoralised thinking " I am the scum of the earth!". Well, as they say - 'if you hear it enough times, you'll tend to believe it.'
You'ld think after working as a telemarketer I would of developed a thick skin, but I haven't. With my job now, I'm not trying to sell them anything I'm offering them a SERVICE - heck, they called me! So when we do our jobs we DO need your phone number so they can contact you, we DO need to confirm that number so we have it correct, but no. Do people honestly think I have a photographic memory and I am a spelling bee queen or something?, because they get ANNOYED ( yes ANNOYED) when I have to ask them if Cheryl is spelt with a C or a S, or if I ask them if they want to say what the message is in regards to. Most people either click their toungues at me and talk with a patronising tone, or they can't be bothered and hang up on me before I can even finish what I am saying. Yeah people are still rude, and I wish I could say its like water off a ducks back because its not.
It really bothers me when people are rude to me - forget over the phone - even in life, if people are rude to me I take it personally. The thing is though, me being so darn nice, I never say anything back. No witty retorts. No 'whatever' attitude. Just me trying to smile while I am boiling inside. And poor Luke, I go home and vent on him. Maybe its something I need to work on; get a thicker skin, stop being so darn sensitive to everything, and maybe I'll get a backbone along the way and stick up for myself.
If what I'm doing is 'turning the other cheek' to peoples anger towards me (as misdirected as it maybe) - I think my cheeks would be pretty red raw by now.
For those of you who don't know I work in a call centre where we act as an answering service for our clients. When the clients phones are busy or after hours their phone will get diverted to our call center and we will take a message for them and get the client to call them back. But thats the thing - the client doesn't always call back, which means the customer tends to call back and abuse us (the call center agents) about how they have been waiting ages for a return call. In which all I can say is: 'Sorry, do you want me to send another message through?".
Okay, I've done telemarketing before, where you try and sell things over the phone and that wasn't a pretty job. I can understand people hanging up on me, and being rude because they are shift workers and I had just woken them up. I totally hated that job. I would come home after a shift totally demoralised thinking " I am the scum of the earth!". Well, as they say - 'if you hear it enough times, you'll tend to believe it.'
You'ld think after working as a telemarketer I would of developed a thick skin, but I haven't. With my job now, I'm not trying to sell them anything I'm offering them a SERVICE - heck, they called me! So when we do our jobs we DO need your phone number so they can contact you, we DO need to confirm that number so we have it correct, but no. Do people honestly think I have a photographic memory and I am a spelling bee queen or something?, because they get ANNOYED ( yes ANNOYED) when I have to ask them if Cheryl is spelt with a C or a S, or if I ask them if they want to say what the message is in regards to. Most people either click their toungues at me and talk with a patronising tone, or they can't be bothered and hang up on me before I can even finish what I am saying. Yeah people are still rude, and I wish I could say its like water off a ducks back because its not.
It really bothers me when people are rude to me - forget over the phone - even in life, if people are rude to me I take it personally. The thing is though, me being so darn nice, I never say anything back. No witty retorts. No 'whatever' attitude. Just me trying to smile while I am boiling inside. And poor Luke, I go home and vent on him. Maybe its something I need to work on; get a thicker skin, stop being so darn sensitive to everything, and maybe I'll get a backbone along the way and stick up for myself.
If what I'm doing is 'turning the other cheek' to peoples anger towards me (as misdirected as it maybe) - I think my cheeks would be pretty red raw by now.
